profile of - mitash bhattacharyya
Mitash is a Learning & Development Professional focused on enhancing People's Competency to do their Job flawlessly to produce the desired RESULTS.
He is an MBA from New Port University and ALP (Accelerated Leadership Program) from IIM-Ahmadabad + P.G.Dip on Marketing Management from IMRB + Certified E-Learning Pro from Elicitus. He has over 29 + years of work experience in India, Dubai, Doha, and Muscat & Sri Lanka. He worked in Fortune 500 Companies like Allianz-Bajaj and Aviva, demanding companies like Wipro and was associated with Brands like PENTAX, AESCULAP AG GmbH, FUJI, HELLIGE, and VOCO GmbH …. He worked in various capacities in different sectors like - Auto - Banking, Insurance & Micro-Finance - Healthcare & Hospital - Education - FMCG - Power Sector & - Construction Chemicals Based on Balance Score Card and its Learning parameter – he provides Learning Curriculum on Training and Business Development to produce Guaranteed Business Result. The Training methodology he adopts – will bring permanent CHANGE in the participant’s Job behaviors and put Learning into their Long-term memory & Re-Call System guaranteeing a Higher Level of PRODUCTIVITY to achieve the Business Objectives – which can be measured & captured by Balance Score Card. His creative Training Content Development is based on Instructional System Design – which help the participants to Learn Step by Step to develop the required Competency to complete a TASK within a stipulated TIME & COST reducing the RISK of the Business and a FINAL meaningful IMPACT on the Balance Sheet He produces new generation of Trainers under the Flagship program of Train the Talent Program – who in turn helps the Corporate to Train their Manpower. The most popular concept he establishes are. - Corporate Training: LDP, MDP, Advance Sales Training & Performance Management based on BSC. - OD Intervention o Managing Self o Managing Others o Clarifying Vision & Goal Setting o Team Management & Productivity o Problem Solving, Creativity & Innovation & Decision Making o Managing Time – Managing Cost o Leadership in Action – Situation n Leadership, Leadership Behaviors, Leadership Competencies, Creating Value Drivers to produce RESULTS. o Total Quality Leadership - Sales Intervention: o Understanding Sales Process o Personal Selling Skills o Consultative Selling Process o Great Presentation Skills o Objection Handling Techniques o Classic Closing Techniques o Sales Data Interpretation n Market Segmentation o Advance Sales Management Methods for Sales Team Managers - Unique Customized Training Content specially crafted and customized for Corporate Body - E-Learning based Program for Long Distance Training & Refresher Training program - Train The Trainer Program – based on ISD & Kirkpatrick’s Evaluation Scale In his career – he trained around 40,000+ Leaders, Managers, Sales Personnel & Service Team members on his own in big Corporate like Stan-Chart Bank , ABN AMRO Bank ( India & Dubai ) , AmEx , Citibank-Dubai , Bank Muscat ( Oman ) , Doha Bank ( Qatar ) , NBD Bank- Sri Lanka , Eagle Life Insurance – Sri Lanka, Stan-Chart Bank ( India & Sri Lanka ) , Canara Bank , Punjab & Sindh Bank , Centurion Bank of Punjab , Indus Ind Bank etc. In his Consulting wing he worked closely with Clients from various Companies to implement the Balance Score Card and identify the COMPETENCY GAPS for future Training intervention like Tarus Powertronics, NHPC Ganger Eye Nation, Punjab Infotech & New Holland FIAT. In Healthcare – he represented World’s most established names like Aesculap GmbH (Germany), Hellige GmbH (Germany) , Marquette (USA), MIDAS (USA), Leksell Gamma Knife, Voco Dental Products (Germany), Brasseler (USA), PENTAX & FUJI (Japan). With his exposure in healthcare – he builds a Corporate Hospital from drawing board to its profit stage. Briefly – handled a variety of Industry. seen variety of Best Practices set New Standard Benchmarks conducted a wide range of Programs. developed a distinct set of competencies. use Hi-tech Software including ERP & SAP develop Unique Training Content incorporated Harvard, Stanford, IIM-A Cases Studies implement Performance Management System helped industry to attain its Business Objectives by developing its PEOPLE – The Core Resource SUMMARY 35+ years of experience in Training & Performance Management Trained more than 80,000+ Leaders, Managers, Sales personnel & Service team. Specialized Training Area: - LDP & MDP Series * Strategic Planning & Strategic Management * Situational Leadership * Coaching & Mentoring Workshop * Emotional Intelligence - Performance Management Series * Competency Based Interviewing Skills * Competency Framework & JD * Balance Score Card based PMS * Performance Appraisal System Advanced Sales Series * Sales Process * Consultative Selling Skills * Negotiation * Objection Handling & -HR / OD related Soft Skills * Managing Self & Team * Problem Solving & Decision Making * Innovation & Creativity * Communication & Conflict Management * Time & Cost Management * Total Quality Management * Work Life Balance * Stress Management Customized Content Development through Instructional System Design Evaluation of Training Program through Kirkpatrick’s Method Conducting TTT Implementation of E-Learning Project – (LMS & TMS) Training Subjects: Sales Training, Operation Training, Compliance Training, Training on BSC, Training on Financial Market, Underwriting Training, Train the Trainer, Train the Content Developer, Admin Training, Management Development Programs & Soft Skills Trained over 80,000+ candidates in – India, Dubai, Muscat, Doha, and Sri Lanka Special Invitee in Sri Lanka by Eagle Life Insurance to start Banc assurance Training. Awarded “MD Trophy” in ALP Project – IIM-Ahmedabad Out-perform to get 3 Promotions in 5 years. Special Initiative taken for CSR Activity – Regional & National Level Business Strategy Consulting Area Administer & Implement Balance Score Card for Performance Management Identifying New Business Vertical for New Stream of Revenue Planning Organization Development to align with Business Objectives Initiated Customer Centric Strategy to generate more Loyal Customer base Personal Branding through Web Presence & Web Designing Specialties: Specialized in: * Leadership development Program * Management Development Program* Performance Management Program * Advanced Sales Training Program * Customized Interactive Content Development based on Instructional System Design |
PROGRAMS - LEADERSHIP - ADVANCE SALES MANAGEMENT - CUSTOMER SERVICE - MDP - PMS
He has covered all the areas from Sales to Service to Management Development Program to Performance Management.
Starting from Basics of Sales - - SALES PROCESS - CONSULTATIVE SELLING SKILLS (PERSONAL SELLING) - SALES COMPLIANCE - ETHICAL SELLING - SALES MANAGEMENT CONCEPT To Basics of SERVICE - SERV-ICE PROCESS - CUSTOMER ENGAGEMENT PROGRAM (CEP) - SOP FOR SERVICE - SERVICE DESIGN FOR CUSTOMER DELIGHT TO DEVOTEE CUSTOMER - SERVICE IRRITATION N HANDLING IRATE CUSTOMERS - IMPROVING SERVICE from C- Sat Score To Basics of MDP (Management Development Program) -SITUATION AND LEADERSHIP - STRATEGIC THINKING - SUPERVISORY SKILLS - MANAGERIAL EFFECTIVENESS - RESULT ORIENTED COACHING SKILLS - EFFECTIVE MENTORING - TAMING THE TIME - PROBLEM SOLVING - DECISION MAKING - CREATIVITY N INNOVATION - EMOTIONAL INTELLIGENCE - NEGOTIATION SKILL To Basics of PMS (Performance Management System) - BALANCE SCORE CARD - SETTING KRAs n KPIs based on BSC - REVIEW FORMATS for EFFECTIVE CONTROL and CORRECTION To HR Basics - COMPETENCY BASED INTERVIEWING SKILLS - STAR TECHNIQUE - KNOWING SELF - ORGANISATION BASICS - ROLE COMPETENCY - RESPONSIVE BEHAVIORS - BEHAVIORAL INDICATORS - STRESS MANAGEMENT - WORK LIFE BALANCE - OUTBOUND EXPOSURE - TEAM HANDLING - RESULT DELIVERY - ORGANISATIONAL / BUSINESS COMMUNICATION 
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