LEADERSHIP - ADVANCE sales MANAGEMENT - CUSTOMER service - mdp - pms 

He has almost covered all the areas from Sales to Service to Management Development Program to Performance Management .

Starting from Basics of Sales - 
- SALES PROCESS
- CONSULTATIVE SELLING SKILLS ( PERSONAL SELLING )
- SALES COMPLIANCE
- ETHICAL SELLING
- SALES MANAGEMENT CONCEPT


To Basics of SERVICE

- SERV-ICE PROCESS
- CUSTOMER ENGAGEMENT PROGRAM ( CEP )
- SOP FOR SERVICE
- SERVICE DESIGN FOR CUSTOMER DELIGHT TO DEVOTEE CUSTOMER
- SERVICE IRRITATION N HANDLING IRATE CUSTOMERS
- IMPROVING SERVICE from C- Sat Score

To Basics of MDP ( Management Development Program )

-SITUATION AND LEADERSHIP 
- STRATEGIC THINKING
- SUPERVISORY SKILLS
- MANAGERIAL EFFECTIVENESS
- RESULT ORIENTED COACHING SKILLS
- EFFECTIVE MENTORING
- TAMING THE TIME
- PROBLEM SOLVING
- DECISION MAKING
- CREATIVITY N INNOVATION
- EMOTIONAL INTELLIGENCE
- NEGOTIATION SKILL

To Basics of PMS  (Performance Management System )

- BALANCE SCORE CARD 
- SETTING KRAs n KPIs based on BSC
- REVIEW FORMATS for EFFECTIVE CONTROL and CORRECTION

To HR Basics

- COMPETENCY BASED INTERVIEWING SKILLS - STAR TECHNIQUE
- KNOWING SELF
- ORGANISATION BASICS - ROLE COMPETENCY - RESPONSIVE BEHAVIORS - BEHAVIORAL INDICATORS
- STRESS MANAGEMENT
- WORK LIFE BALANCE
- OUTBOUND EXPOSURE - TEAM HANDLING - RESULT DELIVERY
- ORGANISATIONAL / BUSINESS COMMUNICATION

---